Update: For the latest, see: Hotwire Communications Fails
Update: As of May 4th, Hotwire says they upgraded the equipment. Read more at Hotwire Update.
Update: it is now May 2nd and the problems continue. I have been told it should be fixed by tomorrow morning.
Update: As of April 30th, it appears that the problems have been fixed, at least for the moment. I spoke with a Hotwire manager who indicated they had a hardware problem with their system here in Boca (possibly also affecting the nearby Boca Woods development) and it was resolved this morning. The TV service in our house is now working well. Let’s hope that continues.
We previously reported on problems residents have been having with Hotwire Communications in Boca Falls. We are having these problems ourselves and are hearing from more neighbors that they are having problems too. Below is a 30-second video showing the glitches we are seeing.
This is after Hotwire came and rewired the house, and after rebooting the box.
Some neighbors have told us they’re having these problems and are unhappy. Others have said it’s not much different from the poor quality they had with Comcast. We had switched to DirecTV after one month of Comcast and it was much better than this. The service we had from Time Warner Cable in Albany, before we moved here, was also much better.
Here’s another video: Hotwire Communications – More
Also, you can see many negative reviews at Yelp.