Hotwire Communications Fails Again

-Update- as of approximately 9:10 am the Internet appears to be working again.
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Boca Falls residents awoke this morning to a complete failure of the Hotwire Communications system. A neighbor first reported this to me earlier.
In our house both Internet and phone are down. The phone was misleading at first because we do get a dial tone but calls do not connect.
We had DirecTV reinstalled yesterday so we can’t see any television problems ourselves.
I tried calling customer service using my cell phone, but gave up after 10 minutes on hold.