-Update- as of approximately 9:10 am the Internet appears to be working again. — Boca Falls residents awoke this morning to a complete failure of the Hotwire Communications system. A neighbor first reported this to me earlier. In our house both Internet and phone are down. The phone was misleading at first because we do get a dial tone but calls do not connect. We had DirecTV reinstalled yesterday so we can’t see any television problems ourselves. I tried calling customer service using my cell phone, but gave up after 10 minutes on hold.
The Boca Falls HOA had a meeting tonight to consider a “special assessment” to fund new monuments for the development. The monuments stand at the entrance to each subdivision within the community. A picture of the proposed monument is below: The board and the landscape committee have been looking at this idea for about four years. The proposal is to assess each home $250 for the project. The meeting was well attended with about thirty people. The video below shows an early part. A few more people showed up afterward. Boca Falls HOA Meeting Members of the audience expressed concern. Some seemed angry, both due to the difficult economy, and due to what seems like a large expense. Several spoke up in favor, saying that $250 is a small amount. Others felt that the total project cost ($734,000) works out to $1000 per home, most of which comes out of the budget or reserves. There are 5 houses in foreclosures and a total of 40-45 that are in some legal status. These are more likely not to pay the assessment and that was factored in. Some of the audience didn’t understand that many decisions were made over the course of four years and residents had an opportunity to comment at many meetings along the way. The sense of the board appears to be that the monuments and associated landscaping need to be redone to preserve or restore the community’s status as the premiere neighborhood in West Boca. I have to say that even though I personally disagree with the decision, the board obviously put a lot of time and effort into this and appear to be doing what the community wants.
Update: For the latest, see: Hotwire Communications Fails Update: As of May 4th, Hotwire says they upgraded the equipment. Read more at Hotwire Update. Update: it is now May 2nd and the problems continue. I have been told it should be fixed by tomorrow morning.
Update: As of April 30th, it appears that the problems have been fixed, at least for the moment. I spoke with a Hotwire manager who indicated they had a hardware problem with their system here in Boca (possibly also affecting the nearby Boca Woods development) and it was resolved this morning. The TV service in our house is now working well. Let’s hope that continues. —– We previously reported on problems residents have been having with Hotwire Communications in Boca Falls. We are having these problems ourselves and are hearing from more neighbors that they are having problems too. Below is a 30-second video showing the glitches we are seeing.
This is after Hotwire came and rewired the house, and after rebooting the box. Some neighbors have told us they’re having these problems and are unhappy. Others have said it’s not much different from the poor quality they had with Comcast. We had switched to DirecTV after one month of Comcast and it was much better than this. The service we had from Time Warner Cable in Albany, before we moved here, was also much better. Here’s another video: Hotwire Communications – More Also, you can see many negative reviews at Yelp.
Update – the power was restored after about one hour, though FPL trucks continued working long after. — There’s a power outage at the moment in Boca Falls. We don’t yet know the extent of the outage – how much more of West Boca is affected. There are FPL trucks in Boca Falls. Traffic lights appear to be down on Glades west of Diego Drive, but working there and to the east.
Update 7: All has been relatively quiet now into mid-September. We just got notice that Hotwire representatives will be at our clubhouse “to assist with any chronic technical issues.” That’s heartwarming. And we’ve had our own problem with the Hotwire Insura Security system. The adventure continues. Update 6: As of May 7th Hotwire continues to fail and we are giving up. Read more at: Hotwire Fails. Also, we’ve been advised that people are having difficulty using their TIVO devices with Hotwire. Update 5: Hotwire claims to have fixed the problem. Read more at Hotwire Update. Update 4: The Hotwire problem now appears to be fixed. See More Hotwire Problems in Boca Falls for more details. Update 3: It’s now 4/28. Despite lengthy efforts to get the problem fixed, we continue to have problems. Hotwire sent contrators here a couple of days ago and they rewired our house. Instead of the digital signal running through coaxial cable in our house, they ran Category 5 Ethernet cable to each TV. It continued to show glitches. I rebooted the box on our main TV and the problems continue. Below is a 30 second video showing how it looks:
–Update 2: It’s now 4/18, and we are having another problem. The video below shows how we have no picture or sound on any channel, even though the box is apparently reporting the channel to our TV:
–Update: As of 4/17, our own problems with Hotwire appear to be resolved. They sent over a couple of higher level people who figured out that the fiber connection to the house was “dirty” and replaced one of the boxes. For now it appears to be better. It is our impression that they are making progress and some of these problems may be inevitable in such a large project.– Boca Falls is undergoing a transformation. The Homeowners Association made a deal with Hotwire Communications. Hotwire is installing fiber optic cable throughout the community (roughly 720 homes), and homeowners will now get cable television, internet and telephone service through Hotwire. The installation is not as smooth as some might hope. We have heard that other families have complained. In our own case, we have experienced significant problems with the television service. For our main television, the picture is occasionally jerky or shows other flaws. Shortly after the initial installation the set top box stopped working with the TV. In the master bedroom, we have had frequent problems where the TV doesn’t work. We might get video with no audio, or audio with no video, or we can get some channels but not others. A few times the TV simply stopped working completely, giving us a message on the TV that might say “Unsupported Signal”. On the bright side, the telephone service works fine and the internet service is actually faster than expected: And to be fair, we heard many complaints about Comcast and had bad experiences ourselves. Comcast was so bad we switched to DirecTV after only one month. But DirecTV was significantly better than what we’re getting from Hotwire. We are hopeful that the TV service will improve, but so far customer service has been disappointing. While technicians come to the home and fix the problem, the fixes are temporary and the problems come back. Our requests to have the quality of the line signal tested are met with blank stares or vague excuses.